Thank you for choosing 5 Dogs! We are committed to providing a smooth and efficient delivery experience for all our customers. Below, you’ll find everything you need to know about how we get your 5 Dogs products to your doorstep.
We ship all orders within Australia through our trusted fullfillment partner, using Australia Post as our primary carrier.
Currently, we do not offer international shipping, but we are working on expanding 5 Dogs’ availability worldwide. Stay tuned for future updates on this!
Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can review the final shipping cost at checkout. For express services, additional charges will apply. Please keep in mind that free shipping discounts cannot be combined with other product discounts.
Once your order has been shipped, you will receive a confirmation email with tracking details. You can monitor your delivery through the Australia Post tracking system. Please allow 24-48 hours for the tracking information to update.
For customers in the Brisbane area, we offer local delivery through our logistics partner Australia Post. If you’re eligible for local delivery, you’ll see this option during checkout.
In the unlikely event that your package is lost or missing, please contact us at accounts@5dogs.com.au. We will work closely with Australia Post to resolve the issue as quickly as possible.
We want you to love your 5 Dogs product! If you’re not completely satisfied, we offer a 14-day return policy. Please visit our Refund Policy page for detailed instructions on how to initiate a return.
