We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We want you to love your 5 Dogs experience, but we understand that sometimes things don’t work out. That’s why we offer a 14-day return policy, giving you 14 days after receiving your item to request a return.
To be eligible for a return, your 5 Dogs must be in the same condition as when you received it—unworn, unused, with the tearable tag (found on the cap) intact, and in its original packaging. Please make sure to have your receipt or proof of purchase handy.
Please inspect your 5 Dogs upon arrival and notify us immediately if the item is defective, damaged, or if you’ve received the wrong item. We’ll work quickly to resolve the issue and make things right.
The quickest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
After we’ve received and inspected your return, we’ll notify you of the refund approval status. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
